本番と同じ形式で解く経験は、試験当日の落ち着きにつながります。CertJukenの1Z1-1064模擬試験エンジンは2026年の試験環境を意識した作りで、Oracle Engagement Cloud 2019 Implementations Essentialsの時間配分や出題パターンを体で覚えられます。

Oracle 1Z1-1064 試験概要:

認定ベンダー:	Oracle
試験名:	Oracle Engagement Cloud 2019 Implementation Essentials
試験番号:	1Z0-1064
関連資格:	Oracle CX Sales Cloud Implementation Specialist Oracle Engagement Cloud Certification Track
認定の有効期間:	通常18〜24ヶ月（Oracle認定資格の有効期限は異なる場合があります）
対応言語:	英語
試験形式:	単一選択式, 複数選択式
推奨トレーニング:	Oracle Universityトレーニング
受験申し込み:	Oracle認定資格の登録 Pearson VUE Oracle試験
サンプル問題:
受験方法:	オンライン監督試験またはテストセンター（Pearson VUE）
前提条件:	必須となる前提条件はありませんが、Oracle CloudアプリケーションおよびCRMの概念に関する知識が推奨されます。
公式シラバスのURL:	https://education.oracle.com

Oracle 1Z1-1064 試験シラバストピック:

Oracle Engagement Cloud 2019 Implementations Essentialsの疑問をまとめたQ&A

Oracle Engagement Cloud 2019 Implementations Essentials 認定 1Z1-1064 試験問題：

問題 #1

Digital Customer Service application configuration settings in json.cfg include which four options?

A. Default communication preferences
B. Knowledge management article links
C. Default chat channel preferences
D. Product and category filtering
E. Default timezone
F. Service request links
G. Default notification preferences
H. Knowledge management language locales

問題 #2

Identify the sequence of steps you must follow to disable the Service Communication channels.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

問題 #3

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. Incoming messages have a custom filter.
B. Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
D. The configured frequency to retrieve emails is too long.

問題 #4

Identify three considerations before starting the configuration of assignment rules to service requests.

A. the candidates of service requests to use as criteria for your rule assignments
B. the attributes of service requests to use as criteria for your rule assignments
C. the candidates of queues to use as criteria for your rule assignments
D. the attributes of queues to use as criteria for your rule assignments
E. the rule sets you want to create and the rules to include in each rule set

問題 #5

You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can download large volumes of SR data from the Analytics interface.
B. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
C. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
D. You must retrieve large volumes of data through a REST API endpoint.

解説：