Cloud Kicks' strategy designer is writing a challenge statement to inspire team ideation.
What should they avoid in the challenge statement?

• A. implying solutions to the challenge
• B. Basing the statement on a problem identified in research
• C. Focusing on the root cause of current issues

A strategy designer is presenting their new service vision to an executive audience What should the designer include in the executive summary to meet the audience needs?

• A. A detailed report of the data that informed the new vision
• B. The different options explored in the process of designing this vision
• C. A plan description including who needs to act and what they need to do

Cloud Kicks (CK) wants to drive more business, brand loyalty, and product awareness at its retail partner stores. CK would like to have the ability to effectively run promotions and optimize in-store visits.
Which Salesforce product should be recommended for this business need?

• A. Consumer Goods Cloud
• B. Marketing Cloud
• C. Loyalty Cloud

The design team is working on a high-fidelity prototype to create a more enjoyable user experience. The development team is busy and focused on the build, so the design team wants to engage them efficiently.
What is a key reason why they would engage the developer team?

• A. To provide design feedback
• B. To validate technical limitations
• C. To research new features

In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7

• A. Prioritization matrix
• B. Criteria scorecard
• C. Business model canvas