Technicians are tasked with performing product upgrades at customer sites. During the upgrade process, a new product is installed to replace the obsolete product. For reporting purposes, the information about the obsolete and upgraded products, as well as the customer for which the upgrade is done should be tracked in Salesforce.
Which object should an admin configure to support this process?

• A. Asset Warranty
• B. Maintenance Asset
• C. Asset Relationship
• D. Child Asset

What are the two related lists a consultant will need to pay attention to when viewing Assets that may have been replaced and/or upgraded by new Assets out in the field?

• A. Related Assets related list as it shows Assets that replaced the current Asset
• B. Primary Assets related list as it shows Assets that the current Asset replaced
• C. Related Assets related list as it shows Assets that the current Asset replaced
• D. Primary Assets related list as it shows Assets that replaced the current Asset

An admin notices that an org currently has a large number of qualified candidates per Service Appointment.
How can the admin reduce the number of candidates per appointment in order to improve optimization quality?

• A. The admin should reduce the number of available candidates for each appointment by adding additional Work Rules, starting with the 'Match Territory', 'Working Territories', 'Maximum Travel From Home' and 'Extended Match' Work Rules in case they are not already applied
• B. The admin should use database Service Objectives such as 'Minimize Travel', 'Resource Priority' and
  'Resource Preferences'
• C. The admin should move some of the resources to a different Service Territory with fewer resources; alternatively, create a new Service Territory and assign it resources
• D. The admin should log a support case, as the system should be able to handle this amount of qualified candidates

Universal Containers has family-friendly Scheduling Policies and wants to allow Service Resources to miss work for 'Family Time'. The Resource Absence functionality can be configured to meet this requirement.
Which three statements are true about Resource Absence? (Choose 3 options)

• A. Service Resources can view and manage their Absences from the Profile tab in the Field Service Mobile App
• B. Dispatchers cannot view custom Resource Absence values in the Gantt
• C. For Resource Absences created from the SFS App to be considered for scheduling and optimization,
  'Non-Availability' must be selected as the default record type
• D. Out-of-the-box Resource Absence 'Type' values include Vacation, Meeting, Training, and Medical
• E. Only out-of-the-box 'Type' values are considered for optimization

What should a consultant recommend to a customer who wants to equip their field techs with access to helpful information while in the field?

• A. Knowledge on Work Orders
• B. Attachments on Cases
• C. Knowledge on Cases
• D. Custom Links on Work Orders