ZYX completed the Discovery and Strategy stage one week ago. The Plan and Build stage is expected to take six months to complete. ZYX would like to put a service integrator in place before they complete the design of the detailed SIAM model The outline SIAM model proposed that ZYXS would be an internal service integrator because of their service integration capabilities Additional staff would be recruited to provide additional capacity. The development and support staff from ZYXS would be transferred to ZYXD to become an internal service provider.
The CEO does not want to use a hybrid or lead supplier structure Because of the internal capabilities of ZYXS, no evaluation has been done for using an external service integrator The ZYXS IT Director has just announced that she. and all ten staff identified to work as the service integrator, are leaving ZYXS in four weeks They intend to form their own company ZSSIAM, specializing in providing service integration services OUTSCO is a global provider of a range of outsourced services They are in the last year of a 10-year contract to provide services to ZYXUK Over the last 2 years their performance has decreased OUTSCO can also provide service integration services They have a good reputation as a flexible and reliable service integrator who are willing to amend their SIAM model.
SIAMRUS is a global provider of service integration services in the manufacturing sector Their SIAM model includes a standardized process model, with every provider using the same process, a shared toolset owned by SIAMRUS, and 5 contracted service providers They recently provided an outline SIAM strategy for ZYXUK What is the best approach for ZYX to appoint a service integrator?

• A. O Appoint ZSSIAM as the service integrator for ZYX without further analysis
• B. Update the current contract with OUTSCO to include service integration
• C. Appoint SIAMRUS as the service integrator for ZYX without further analysis
• D. O invite OUTSCO, SIAMRUS and ZSSIAM to bid to be the service integrator

ZYXS has been selected as the service integrator. The ZYXS Service Management and Service Desk Lead is the process owner of the change management process. Service providers are allowed to develop their own procedures. The IT Director has asked for a metric for the change management process that aligns with the SIAM principles of measurement Which is the best metric?

• A. Percentage of approved changes achieving the stated outcomes
• B. Amount of changes not submitted to the CAT on-time
• C. Consistent achievement of high-quality service provider changes
• D. Number of normal changes not recorded by the service provider

The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible.
What should the IT Director do?

• A. Design a new SIAM strategy ignoring the report from SIAMRUS
• B. Adopt the SIAM strategy proposed by SIAMRUS for ZYX
• C. Design a new SIAM strategy using the report from SIAMRUS as input
• D. Adopt the SIAM strategy proposed by SIAMRUS for ZYXUK

The CEO of ZYX is proposing a big bang approach for the SIAM implementation.
For what reason does the CEO propose this?

• A. ZYX would have a clean break from legacy issues including undesirable working practices
• B. ZYX has a number of smaller contracts ending within the next few months
• C. ZYX is unwilling to accept the increased risk of a phased implementation
• D. ZYX needs to quickly achieve organizational changes in different business units

ZYX has decided to create an internal service provider for application development and support This new service provider is formed by merging relevant staff from every ZYX company with the necessary capabilities and skills.
This internal service provider will operate from multiple locations, which enables the provision of year-round
24-hour support.
A capability framework for application development and support is drawn up for the new internal service provider What will the development of the capability framework help to address?

• A. Map skill levels for application development and support roles
• B. Understand the boundaries and interactions with other service providers
• C. Support effective working between staff in the different locations
• D. Establish a process forum for application development and support