Raj is reviewing optional Income Replacement Benefits with a customer who already has a workplace disability plan. What should Raj do before advising the customer to opt out?

• A. Recommend opting out immediately to avoid duplicate coverage.
• B. Refer the customer to a life and health advisor if the customer has questions.
• C. Review the customer's workplace plan and ensure it covers automobile accidents.
• D. Advise the customer that auto accidents are always covered by their workplace plan.

Which of the following would be considered a Moral Hazard?

• A. Poor wiring in a home.
• B. Use of asbestos insulation.
• C. High traffic area prone to collisions.
• D. Client overstating value of stolen items.

Your clients have been living in a rental townhouse unit and carry a Tenants Comprehensive policy with your office. They have just purchased a condominium townhouse similar to their present unit and intend to move into it. What action would you take as a result of this change?

• A. Their policy has to be re-written, as they are no longer tenants and they need a policy with special extra coverages to properly insure the unit they have bought.
• B. It will only be necessary to review their limits of coverage and endorse the policy to change the address, as their current policy covers contents and liability and they do not require any other coverages.
• C. As they intend to occupy the unit, they will be eligible for reduced rates for their Homeowners policy, as they own part of the building and it will be owner-occupied.
• D. You will need to use a Home Calculator to estimate the replacement value of the entire building, in order to properly insure the Tenants Liability portion of the building that they own.

A brokerage owned by an insurance company pressures its Brokers to prioritize selling the company's policies, even when other insurers offer better coverage for certain clients. A Broker realizes that a competitor' s policy would better suit a client's needs but feels pressured to sell the in-house product instead. What is the Broker's ethical responsibility in this situation?

• A. Disclose the conflict of interest to the client and present all suitable options transparently.
• B. Convince the client that the in-house policy is the best option, even if it isn't.
• C. Avoid discussing competitor policies unless the client specifically asks about them.
• D. Follow the brokerage's directive and sell the in-house policy to maintain job security.

In addition to the completed and signed application for automobile insurance, which two documents are included as part of an automobile policy?

• A. Completed and signed endorsements that are attached to the application and proof of insurance card.
• B. Completed and signed accident benefits checklist and proof of insurance card.
• C. Certificate of automobile insurance and the Ontario Automobile Policy (OAP) 1.
• D. Proof of insurance card and the Ontario Automobile Policy (OAP) 1.